PRIVACY POLICY

Flema is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, request a quote, make a purchase, or interact with our products and services.

INFORMATION WE COLLECT

We may collect personal information such as your name, email address, phone number, company name, shipping and billing addresses, and job title. We also collect product interest details including quote requests, product inquiries, and purchase history. Additionally, we gather technical data such as your IP address, browser type, device information, and usage patterns. Our website uses cookies and similar technologies to enhance functionality and analyze traffic.

When you make a purchase through our site, we collect payment information including credit card details, billing address, and contact information. This data is processed securely via third-party payment providers, and we do not store full credit card numbers on our servers.

HOW WE USE YOUR INFORMATION

The information we collect is used to respond to inquiries, process transactions, fulfill orders, and improve our website’s performance. If you opt in, we may also use your information to send updates, promotions, or newsletters. We analyze site traffic and usage trends to better understand customer needs and ensure compliance with applicable laws.

Payment information is used solely for processing transactions and is handled securely through our payment gateway.

SHARING YOUR INFORMATION

Flema does not sell your personal data. We may share your information with trusted third-party service providers such as payment processors, shipping companies, CRM platforms, and analytics tools. These partners are required to handle your data securely and in accordance with relevant privacy regulations.

COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies to maintain session data, analyze traffic, and personalize content. These cookies help us understand how visitors use our site and allow us to improve functionality. You can manage your cookie preferences through your browser settings.

DATA RETENTION

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, quote request data is typically retained for twelve months unless otherwise requested.

Order and payment information may be retained for accounting, fraud prevention, and legal compliance purposes.

DATA SECURITY

To protect your information, we implement appropriate technical and organizational measures including SSL encryption, secure servers, and access controls. These safeguards are designed to prevent unauthorized access, disclosure, or misuse of your data.

YOUR RIGHTS

Depending on your location, you may have rights to access, correct, or delete your personal data, withdraw consent for marketing communications, or request data portability.

THIRD-PARTY LINKS

Our website may contain links to external sites. Flema is not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing any personal information.

UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.